Promises & Commitments

Barnes & Noble is one of the nation’s most trusted retail brands, committed to building strong and successful bookstores for our campus partners. To offer the best in bookstore management, we make two overarching promises to every campus partner – promises supported by five unyielding commitments.

Our Promises

We promise to be unmatched in retail excellence

Our success has been built upon more than 130 years of running successful retail operations. We will continue to apply our experience, resources and technology to make bookstores vital campus hubs and significant sources of income for your school.

We promise to deliver next-generation educational content

We will lead the dialogue and delivery of new channels of educational content. Barnes & Noble has a vision for how students will learn and how faculty will teach, and we work with our college partners to bring innovative content in the right format, at the right time, to your campus.

We use our knowledge of industry trends, coupled with intimate knowledge of each campus, to keep the bookstore an exciting retail destination.
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- Johns Hopkins University
- William & Mary College
- Franklin & Marshall College
- Tidewater Community College
- University of Central Florida
- Rowan University
- DePaul University
- Emory University
- University of Nevada, Las Vegas
- Florida International University
- Virginia Commonwealth University
- Barnes & Noble @ Wilkes – King’s
- New Mexico State University
- Emerson College

Our Commitments

Our overarching promises are supported by several strong commitments.

Advanced Technology

We are investing heavily in technology and leading the industry in meeting the needs of today’s colleges and universities. We’re focused on next-generation technologies that deliver retail excellence.

Innovation

We’re committed to understanding the future of learning and strive for innovation in everything we do. At our Reading Innovation Lab in Silicon Valley, experts and developers discover new technologies that shape the future of learning.

Superior Products & Services

Barnes & Noble built its reputation on world-class customer service and the best collection of products. This remains the heart of our business with revenue-building merchandise strategies like leading apparel brands, products, food/beverages, and more.

Student Insight

No one understands the needs, desires and motivations of students like Barnes & Noble. We conduct trend, national and hyperlocal research all year to ensure that we provide students affordable and exciting products and services that enrich their social and learning experiences.

HigherEd Focus

We understand the role of bookstores on campus and will act as a trusted resource and strong advocate of higher education. We share and support our campus partners’ missions to enhance the future of teaching and learning, and we’re dedicated to utilizing all our resources, experience and insight to help them succeed.